PATIENT RIGHTS:

  • Right to be fully informed of his/her condition in language that can be understood by the patient.
  • Right to get respect for any special preferences, spiritual and cultural needs.
  • Right to be respected for personal dignity and privacy during examination, procedures and treatment, and to be free from all forms of abuse, neglect and harassment.
  • Right to participate in decision making.
  • Right to privacy and confidentiality.
  • Right to refuse treatment.
  • Right to give informed consent before anesthesia, blood and blood product transfusion and carrying out any invasive/high risk procedures / treatment.
  • Right to be informed on how to voice a complaint.
  • Right to be informed on expected cost of the treatment.
  • Right to have an access to his/her clinical records as per policy.
  • Right to receive care in safe and secure environment.

PATIENT RESPONSIBILITIES:

  • Provide complete and accurate information about his/her health, including present condition, past illnesses, hospitalizations, medication, natural products and vitamins, and any other matters that pertain to his/her health.
  • To provide complete and accurate information for insurance claims and records.
  • Following the treatment plan recommended by those responsible for their care.
  • To ask question when he/she does not understand what the doctor or other member of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies.
  • For their actions if they refuse treatment or do not follow the healthcare team's instructions.
  • To be on time for doctors' appointment.
  • Following hospital's rules and regulations:
    • Comply with the no smoking policy. Be considerate of noise levels.
    • Being considerate of the rights of other patients and hospital personnel.
    • Not to damage hospital properties.
    • Weapons are prohibited on premises.
  • To take care of personal belongings, valuables/money, credit/debit card, etc.
  • To see their daily bill updates.
  • To pay for services billed for in a timely manner as per the hospital policies.
  • To respect that some other patients medical condition may be more urgent than yours and accepts that your doctor may need to attend them first.
  • To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • Not to take any medication without the knowledge of doctor and healthcare professionals.